Frequently Asked Questions

1) How can I pay for my order with genzeen.com?

For your convenience, genzeen.com accepts COD (Cash On Delivery).

2) Can I make a change after I’ve placed my order?

Changes can be made to an order as long as the item is not shipped; you can
contact customer service to confirm your order’s status

3) Where can I look for information on the order I placed?

Your complete order details, including the price of each item, order number, and
shipping charges, will be sent to you via email

4)Do you ship orders worldwide?

 

Your complete order details, including the price of each item, order number, and
shipping charges, will be sent to you via email

5) Is ordering online secure?

To ensure your order is secure and privacy is protected, we use SSL (Secure Socket Layer) that provides end to end encryption
.

6) How long will it take to receive my order?

Orders are delivered within 5-8 business days. In case it takes longer than the estimated date, contact our customer service, and we will be
happy to assist.

7) How will I know if my order has been received?

After placing your order, you will receive an e-mail confirmation within a few minutes.

8) What If I Have Any Problem After Receiving My Order?

f you have any problem with your order, immediately contact our Customer Service Team briefing your issues. Visit our return and exchange
policy page for more information.

9) How Can I Track My Order?

Once your order is dispatched, you will be notified with the tracking details through an email. You can also track your order directly by visiting
courier website.

10) How Can I Cancel My Order?

 

Orders can be canceled before the item is shipped. However, if the product has already been dispatched, you will have to receive it and then
apply for a return.

11) Can I Exchange For A Different Item?

If you’d like to exchange your product with any other item in store, you can contact our customer service for further assistance.

12) Are Your Sizes True To The Size Chart?

 

Our apparel measurements correspond to the numbers displayed in the size chart. You can refer to the charts with confidence in order to get the
perfectly sized garments.

13) Do You Make Customize Sizes?

Custom made to measure sizes are available for suits only.

14)Are Your Sizes In Inches Or Centimeters?

 

Sizes are available in both inches and centimeters for your convenience, you can refer to our size guide.

15) How Can I Use / Enter My Coupon Code?

 

You can apply the discounted code at checkout in the coupon code field.

16) Do I Pay For The Return Courier Charges?

 

As we provide free shipping at our own cost, we are unable to pay for the return courier charges.

17) How Can I Receive My Refunds Incase Of Returns?

You will receive the refund in the shape of voucher/coupon. Refund processing times take up to 6-7 business days.

18) What Courier Service do y’all Use?

 

We use the express service of Trex, M&P and TCS to ship our products.  

19) Do GenZeen Have Any Retail Store?

GenZeen is an online garments apparel store. We do not have any retail shop

20) How can I contact GenZeen if I have any more questions?
You can contact our Customer Care Department at support@genzeen.com or chat with us.